Most asked questions
- What documents are necessary for concluding an electricity supply contract?
- Where can I request an electricity supply offer?
- How I can temporarily suspend the electricity supply?
- I have not received the energy bill, how can I get a copy?
- What is the deadline for paying a bill?
- How can I pay online through MyEnel the bill for electricity and natural gas?
- How can I request to pay the bill in instalments?
- What happens if I pay the bill after the due date?
- How can I request the correction of an Enel bill?
- What does consumption regularization mean?
- How can I send the meter index?
- How can I request a verification of the electric meter?
- What should I do if I want to be able to unseal the meter in order to do modernization works at the electrical panel?
- Why should a client pay the TV tax if he/she already pays a TV cable subscription?
- I inserted the wrong identification data when I wanted to make the payment. How can I ask for payment reallocation?
- What happens with the amounts paid in advance for electricity invoices?
- Why is an outstanding balance listed on the current bill if the previous bill was paid by the due date?
- What do I do if in case of a surge caused by the grid operator my home appliances break down?
- What is the time frame to reconnect in case of unpaid bills?
- What does Green certificates mean?
- What does the co-generation contribution mean?